Since using Your Answering Machine, they have seen a constant benefit both personally and for their business. Time: they have more time to answer emails, focus on running their business and working to expand it, instead of dedicating all their time to answer call, after call. In a personal sense, having an answering machine service has been an incredible decision in terms of spending time with their family; the benefits are something that “cannot be put into words.”
The quality of information has been something that they have been very impressed with; the detail that is passed over has made calling back all queries very simple. Furthermore, the fact that a good, strong rapport was built up showed that Your Answering Machine are very personal and focused on building relationships with their clients. THT feel as though Your Answering Machine have become an extension to their team, not just an outsourced company that has been hired to answer their calls.
Roughly, depending on the days that the phones are handed over to the answering service, they think they are getting back an estimated 8/9 hours a week, that otherwise would be spent dealing with telephone queries.
Being part of the £29.99 per month plan, 25 calls are answered a month. If they go over this limit, they will be charged £1 per every extra call taken. THT are comfortable that the pricing structure is very open, and there are no hidden, extra fees.
THT can confidently say that they have seen a solid return of investment; 3 calls answered will cost £3 – these can turn into 3 bookings that will provide them with ‘£500-£600’ estimated revenue. They also feel more inclined to call all their enquiries back, when they have paid for someone to answer these calls.
THT would ‘absolutely’ recommend Your Answering Machine to other companies in and out of their industry as it has, organically, become a very integral part of their team.